Geraldton Independent Building Supplies, 328 Place Road, Geraldton

Reviews

• Katherine Jensen-Richards

  24.02.2018
  ★ ☆ ☆ ☆ ☆
  This is a WARNING for anyone & everyone thinking of using GIBS (Geraldton Independent Building Suppies).
  
  GIBS advised us that there would be a 3 week wait on the supply of a cavity-slider and were instructed to proceed.
  
  When enquiring over a week ago as to where the cavity-slider was they told us that ot was in a Perth warehouse and that stocktake was being done so we could expect it in a couple days.
  
  Well those days came and went and the cavity-slider was not in Perth.
  
  Turns out the door was never ordered!
  
  They said it would be another 3 weeks.
  
  I personally went to speak with GIBS on this and to find a solution because during this time I have had to relocate my 4children and 1 with a disability out of the home and hire a Porta-toilet and shower which was originally only ment to be for a few weeks an the on going hire of these was not in our budget.
  
  They never once offered an apology and even had the tenacity to say that '...this is just how things go in the building industry'.
  
  As an alternative GIBS offered a cavity-slider they had in stock that was to large and would need to be taken apart and all the pieces cut and shaven down to size before being put back together and installed, this a full days work.
  
  We took this option because the alternative was another 3 weeks of waiting.
  
  This morning we went to collect the cavity-slider, ot was wrapped up marked with the name on it, but it didnt seem large enough. After checking with them they assured it was the right one...Only was it was back at mine and unwrapped it was confirmed to not ne the one but a smaller cavity-slider than we required...so once again back off to GIBS to swap it over.
  
  Now back at mine with the to large cavity-slider work begins to resize it.
  
  GIBS were dismissive of their error and completely unapologetical.
  
  And GIBS my family, specially my 9yr old disabled daughter(who this reno job is for) would like to thank your 'local amd community support' for making this stressful and costly endeavor all the less bearable.

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